The Clextral remote assistance service allows customers worldwide to directly access a dedicated network of experts and engineers  in real-time. This service not only helps diagnose and solve problems or breakdowns, but it can also initiate the rollout of new recipes or train operators wherever they are. The objective is always to ensure that Clextral systems provide the best results at all times, by optimizing their operational potential.

To ensure security, the client must authorize the remote assistance service to connect up to the machines. To do that, they simply turn a key in the electrical control cabinet. The equipment then becomes accessible to Clextral multilingual specialists who view the real-time operator interface or supervisor terminals, controllers, drives and automation systems. The service teams apply their multiple skills in mechanical and process engineering, as well as electrical and automation systems.

Remote assistance

Flexible and customized assistance contracts

The remote assistance system is standard on all Clextral machines and lines since 2012 and can be  used during the warranty period. Following that, customers can choose to subscribe to annual fixed-rate remote assistance contracts.

For older equipment, our teams can provide upgrades, which then enable them to access to this service.

Choosing a yearly remote maintenance contract guarantees rapid response and limits production downtime.

Dedicated line for remote assistance

Remote diagnostics allow you to choose the action plans best suited to resolve your problems. This means, for example, that our experts intervene efficiently and only come on site when requested to do so. Also, before coming on site, they prepare their interventions with our remote assistance and diagnostic tools.  

Our twice-yearly reports monitor equipment performance and proposes preventive measures when necessary to maintain production capacities at optimal levels.

If you would like more information on our remote assistance service, please contact our sales department.